CUSTOMER CARE

Returns & Refunds Policy

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Our return window

We offer a 30-day return window from the date your order is delivered. This is our own store policy — contact us at the email below with your order number and reason for the return to get started.

Once we confirm your return, you'll have 14 days to send the item back to us if we ask you to.

How to start a return

• Email kravoprodutos@gmail.com with your order number and the reason for the return
• We'll confirm within 1–2 business days and advise on the return process for your order
• Once your return is received and inspected (or otherwise confirmed by our team), we'll process your refund

Refunds

Once your return is approved, we process the refund to your original payment method within 14 days of approval. Most refunds appear within 5–10 business days after that, depending on your bank or card provider.

Original delivery charges are refunded in full. Return shipping costs are the customer's responsibility unless the item arrived faulty or incorrect.

Faulty or incorrect items

If your Kravo mount arrives damaged, faulty, or isn't what you ordered, contact us within 30 days of delivery with a photo of the issue — we'll send a free replacement or a full refund, and you won't be asked to cover any costs.

What doesn't qualify

• Items reported more than 30 days after delivery, outside of manufacturing faults
• Damage caused by misuse rather than a manufacturing defect